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Management in action

Demand Identification Through Modern Tools
Cogitate Demand Management uses artificial intelligence coupled with modern technologies like OCR, text mining and machine learning to automatically identify potentially high-risk demand letters. This automation replaces the labor-intensive and error-prone manual process. The system rapidly scans through thousands of documents to search for attorney demand letters without any user intervention.




Dashboard
- Quick assessment of crucial indicators, including new demands, total demands, expiring demands, closed demands and current potential risk value
- On-screen display of urgent and expiring demands
- Historical information on demands identified
- Adjuster assignment and reassignment information

Demand Identification with AI
- Proprietary AI algorithms for accurately identifying new demands
- Identification & removal of false positives through AI and machine learning based modeling
- Analytics and machine learning tied in with ability for user-based system training

OCR and Text Mining
- Automatic background services for information extraction using OCR and text mining
- Built-in OCR engine to accurately reproduce text from scanned documents
- Text mining service to derive demand-related patterns
- Rapid scanning of thousands of documents – over 50,000 pages per day
Tracking of a Demand Letter Throughout Its Life Cycle
Cogitate Demand Management uses built-in notifications and a configurable email alert mechanism to ensure that all demand letters are responded to in a timely manner. The tool will also track negotiation details with attorneys, such as offer amounts and the dates on which the offers were presented.

Tracking & Notification
- Complete life cycle management, including negotiations for every claim associated with attorney demand letters
- Preset notifications initiated at critical stages of the demand lifecycle
- Tracking and escalation of demands based on expiration and due dates
- Configurable email alerts such as by time, sender groups and more

Team Management
- Facility to add and remove claims users like adjusters, managers and directors through an admin role
- Mapping of adjusters to managers
- Temporary or permanent reassignment of adjusters when required, e.g., manager on leave, or team reassignments
- Improved management and efficiency of adjuster pool

Agency Contact Management
- Quick and easy integration with many existing Document Repository Systems and Claims Management Systems
- Activated with minimal configuration within 2 to 4 weeks
- Visible results within weeks after deployment

Interested in learning more about our Demand Management?