Transform User Experience for Higher Engagement and Customer Loyalty

Cogitate
DigitalEdge Engagement

Transform User Experience for Higher Engagement and Customer Loyalty

Engaging Modern Experience
to Build Loyalty

Digitalization has effected notable changes in customer behavior which include much shorter attention span, expectations of faster and consistent communication and better product delivery and service experience. More and more insurance customers are moving to digital channels including websites, online portals, mobile apps and social media. Cogitate DigitalEdge Engagement assists insurance providers with avenues to grab attention and engage deeply with customers by transforming user experience across the policy lifecycle.

Simplified online quoting and buying experience across different channels

Effortless self-service for endorsements, renewal, and more

Better claims experience with online FNOL and quick and trouble-free processing

Transforming User Experience

Modernize Experience Across Insurance Value Chain

Transform user experience for all stakeholders of the insurance value chain including insureds, agents, underwriters and other channel partners

Seamless Experience Throughout the Policy Lifecycle

Build a lasting impression with consistency of modern and engaging user experience coupled with quick and easy self-service options in all stages of policy lifecycle - from buying a policy to submitting claims, renewal, endorsement and more

Recreate In-person Interactions, Online

Add a human touch with intuitive user interface, easy to find information and more relevant online experiences by creating designs and flows keeping customer at the center

Create Omni-channel
Experience

Build an omni-channel ecosystem that allows consistent experience and user flow across multiple sales and service channels – both digital and in-person

Expedite Policy Sales

Simplified and engaging process to push customers to buy online with upsell and cross-sell options relevant to the customers

Improve Customer Service

Provide exceptional service to users when they need it the most – filing claims, requesting endorsements or paying premiums – make it easier by blending offline and online customer experiences

Features

Out-of-the-box Intelligent
Workflows

Redefine processes with built-in intelligent workflows to enable straight through processing, automation and more

Modern Experience for Producers and Underwriters

Unified digitalization platform with built-in workflows, real-time information updates and dedicated portals to assist agents and underwriters write more business

Enhanced Insured
Experience

Omni-channel environment to drive better distribution, greater engagement and modern buying and service experience to build insureds’ loyalty

Online Portals

Dedicated online portals for insureds, agents and underwriters with pre-defined workflows for each user group

Mobile Apps

Integrated mobile apps for insureds, agents, TPAs and adjusters with relevant actions and self-service features for each user group

Chatbots

AI-driven bots that improve customer service by reducing response time, automating information collection and engaging users with 24/7 availability

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Treaty Oak selects Cogitate for
commercial transportation